FAQ

Frequently Asked Questions (FAQ)

1. What materials are used in your products?
All our items are made from 100% Merino wool felt, handcrafted with natural, non-toxic dyes that are safe for children and the environment.

2. Are your felt products safe for kids?
Yes. Our felt creations are soft, lightweight, and gentle. They’re ideal for children’s spaces and safe for play under adult supervision.

3. Can I wash or clean the felt items?
We recommend spot cleaning only. Dampen a soft cloth with cold water and mild soap, then gently wipe. Do not soak or machine wash.

4. Do you accept custom orders (sizes or colors)?
Yes. We welcome custom requests for color tones or sizes, especially for items like felt ball rugs, baskets, or decor. Just email us with your idea.

5. Where are your products made?
Each piece is handmade by skilled artisans using traditional felting techniques. Every item is one-of-a-kind and crafted with love.

6. Do the items come in gift packaging?
Most of our products come packaged in eco-friendly cotton drawstring bags, making them perfect for gifting.

7. How long does shipping take?
We ship from Canada within 1–3 business days. Delivery times depend on your location. A tracking number will be provided once shipped.

8. Can I return or exchange a product?
Yes. We offer free returns and exchanges within 30 days of delivery. Items must be unused and in original packaging. Contact us at [email protected] to start a return.

9. Do you offer wholesale options?
We’d love to collaborate. Please email us for wholesale inquiries.