Shipping Policy

Logistics Policy

At Twixie-Pixie Store, we are committed to providing a smooth and efficient shopping experience for all our customers in Canada. Please find below our comprehensive logistics and shipping policy:

1. Order Processing Time
All orders placed on our website are processed within 1-3 business days. This includes verifying payment and preparing your items for shipment. Orders made over the weekend or on holidays may be processed the following business day.

2. Shipping Destination
We currently only offer shipping within Canada. We are unable to ship to international destinations at this time. We apologize for any inconvenience this may cause.

3. Estimated Delivery Time
Once your order is shipped, the delivery time is typically 5-7 business days depending on the destination within Canada. Rural or remote areas may experience slightly longer delivery times. We strive to ensure timely and reliable delivery but please allow extra time during busy seasons like holidays.

4. Shipping Fees

  • For orders between $0.01 and $29.99 CAD, a flat shipping fee of $3.99 CAD will be applied.

  • Orders over $30 CAD are eligible for free shipping. This allows our customers to enjoy more convenience and savings when shopping with us.

5. Shipping Service
We partner with trusted Canadian shipping carriers to deliver your orders. Once your order has shipped, you will receive a tracking number, which allows you to track your package in real-time. This helps you stay informed about your shipment's progress and estimated delivery date.

6. Shipping Restrictions
We currently ship only to addresses located within Canada. Unfortunately, we do not offer shipping to P.O. Boxes, international destinations, or locations outside of Canadian borders at this time. Please ensure your shipping address is valid and within Canada to avoid any delays or issues.

7. Delivery Delays
While we aim for prompt delivery, certain external factors may cause delays. This includes weather conditions, customs processing, and other situations beyond our control. If there are any major delays, we will inform you via email and provide tracking updates as soon as possible.

8. Order Tracking
Once your order has been shipped, you will receive an email with your tracking information. We strongly recommend using this tracking link to stay updated on your order's status, including estimated delivery times and potential delays.

9. Multiple Packages
In rare instances, if your order contains multiple items, we may ship them separately to ensure each item arrives as quickly as possible. You will be notified if your order is split into multiple shipments, and tracking information will be provided for each package.

10. Custom Orders
If you have custom requests or need special arrangements for the shipping of large or personalized items, please contact us directly at [email protected]. We will work with you to find a suitable solution to meet your needs.

11. Packaging
All items are carefully packaged to ensure they arrive at your door in excellent condition. We use eco-friendly packaging materials whenever possible to minimize environmental impact while ensuring the safety of your purchase.

12. Shipping Insurance
For higher-value items, we may include shipping insurance to protect against potential loss or damage during transit. If you would like to purchase additional insurance for your order, please contact us ahead of time.

13. Returns and Exchanges
If you experience any issues with your order upon delivery, please refer to our Return and Refund Policy for instructions on how to return or exchange your items. We want to make sure you are completely satisfied with your purchase.

14. Out of Stock Items
In the event that an item is out of stock after your order is placed, we will notify you immediately and offer a full refund or an alternative product of your choice. You will not be charged for any items that are unavailable.

15. Undeliverable Packages
If a package is returned to us due to an incorrect address or failure to pick up from the carrier, we will notify you and arrange for a reshipment. Additional shipping fees may apply in such cases.

16. Holiday Shipping
During peak holiday seasons, shipping times may be longer than usual due to increased volume with shipping carriers. Please plan ahead and place orders early to ensure delivery before key dates.

17. Customer Support
If you have any questions or concerns regarding your shipment, please don’t hesitate to reach out to our customer service team at [email protected]. We are always happy to assist you with tracking, delays, or any other shipping-related inquiries.

18. Feedback
We highly value your feedback. If you have any thoughts on our shipping services or improvements we could make, feel free to share them with us via email. We are always looking to enhance your shopping experience at Twixie-Pixie Store.