Terms and Conditions

Terms and Conditions

Welcome to Twixie-Pixie Store! By accessing and using our website, you agree to abide by these Terms and Conditions. Please read them carefully.

  1. Acceptance of Terms
    By using this website, you agree to be bound by these Terms and Conditions.

  2. Product Availability
    All products are subject to availability. If a product is out of stock, we will inform you via email and offer you alternatives or a refund.

  3. Pricing and Payment
    All prices are listed in Canadian Dollars (CAD). Payment can only be made through PayPal.

  4. Shipping Policy
    We only offer domestic shipping within Canada. Shipping charges will be calculated at checkout based on your delivery address. Please ensure your shipping information is accurate.

  5. Order Processing
    Orders will be processed once payment is confirmed. We aim to ship within 1-3 business days.

  6. Shipping Times
    Delivery times vary depending on the destination within Canada. Typical shipping times range from 5 to 10 business days.

  7. Return and Refund Policy
    We offer free returns and exchanges within 30 days of receipt. The product must be unused and in its original condition. The return shipping fee is covered by the customer.

  8. Damaged or Defective Products
    If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund as necessary.

  9. Order Cancellations
    You can cancel your order within 24 hours of placing it. After this period, we may not be able to accommodate your cancellation request.

  10. Customer Responsibilities
    You are responsible for providing accurate shipping details. We are not liable for any delays or losses resulting from incorrect information.

  11. Privacy Policy
    We value your privacy. Please refer to our Privacy Policy for detailed information on how we collect and protect your data.

  12. Intellectual Property
    All content on this site, including text, images, and logos, is the intellectual property of Twixie-Pixie Store and is protected by copyright laws.

  13. User Conduct
    You agree not to use this site for illegal purposes or in a manner that may harm, disable, or overburden the website.

  14. Changes to Terms
    We reserve the right to update or change these Terms and Conditions at any time. Please check this page periodically for updates.

  15. Limitation of Liability
    Twixie-Pixie Store is not responsible for any indirect, incidental, or consequential damages that may arise from using our products or services.

  16. Governing Law
    These Terms and Conditions are governed by the laws of Canada. Any disputes will be subject to the jurisdiction of Canadian courts.

  17. Product Descriptions
    We make every effort to accurately describe our products. However, there may be slight variations in color and size due to photography or monitor differences.

  18. Third-Party Links
    Our website may contain links to third-party websites. We are not responsible for the content or practices of these websites.

  19. Customer Service
    If you have any questions or concerns, please contact us at [email protected] or call us at +1 416-837-2946.

  20. Force Majeure
    We are not liable for any delays or failures in delivery caused by events beyond our control, including but not limited to natural disasters, strikes, or governmental actions.