Privacy Policy

At Twixie-Pixie, your privacy is of the utmost importance to us. We are committed to safeguarding your personal information and ensuring a secure and reliable shopping experience. This Privacy Policy outlines how we collect, use, and protect your data in compliance with Canadian privacy laws.

1. Information We Collect

When you visit our website or make a purchase, we may collect the following types of information:

Personal Information: Name, email address, phone number, shipping and billing address.
Payment Information: Credit card or PayPal details (Note: PayPal processes payments, and we do not store your payment details directly).
Device and Usage Information: Information about your browsing activity, including IP address, browser type, and location data, which helps us improve the functionality of our website.

We collect this information only when it is necessary to process your orders or improve your experience with us. We do not collect any personal information for the purpose of unsolicited marketing or advertising.

2. How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill orders.
To provide customer service and respond to inquiries.
To improve our website and offer better shopping experiences.
To send order confirmations, shipping updates, and promotional emails if you opt-in.

3. Security of Your Information

We are committed to protecting your data with advanced security protocols. Our website uses SSL encryption to ensure that any personal information shared with us (including credit card details) is transmitted securely. SSL encryption ensures that your data is protected during the transmission process.

While we use secure methods to collect and store your information, please note that no data transmission over the internet can be guaranteed to be 100% secure. However, we continue to implement stringent security practices to protect your privacy.

4. Sharing Your Information

We respect your privacy and will not share, sell, or rent your personal information to third parties for marketing purposes without your consent. Your contact details may only be shared with service providers and partners who help us deliver products or services, such as shipping companies or payment processors (e.g., PayPal).

If we are legally required to disclose information (e.g., by law or in response to a subpoena), we will comply with applicable legal requests but will ensure your privacy is protected as much as possible.

5. Third-Party Services

We may use third-party service providers to help us operate our business, including payment processors, analytics tools, and marketing services. These third parties are bound by confidentiality agreements and are prohibited from using your personal information for other purposes.

6. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to enhance user experience. Cookies are small data files stored on your device that help us recognize your preferences and improve website performance. You can choose to disable cookies through your browser settings, but this may affect your browsing experience on our site.

7. Your Rights and Choices

As a Canadian-based company, we comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). You have the right to:

Request access to the personal data we hold about you.
Correct any inaccuracies in the information we hold.
Withdraw consent for the use of your personal information, except when necessary to fulfill an existing transaction.

If you would like to exercise any of these rights or have concerns about how we handle your data, please contact us via email at [email protected].

8. Children's Privacy

We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe your child has provided personal information to us, please contact us so that we can delete such information.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page, and the "Last Updated" date will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Twixie-Pixie
Email: [email protected]
Address: 2555 Victoria Park Ave, Scarborough, ON M1S 4J9 ,CA
Phone: +1 416-837-2946

Thank you for trusting Twixie-Pixie with your personal information.